Skip to main content

Data Residency

Understand where your DZDESK data is stored and processed.

Data Location​

Primary Storage​

DZDESK data is stored in:

  • Microsoft Azure data centers
  • Region based on tenant configuration
  • Redundant storage within region

Available Regions​

RegionLocationCompliance
West EuropeNetherlandsGDPR
North EuropeIrelandGDPR
TurkeyComing soonKVKK

Data Types and Location​

Data TypeStorage Location
User dataPrimary region
Request dataPrimary region
AttachmentsPrimary region
BackupsSame region + geo-redundant
LogsPrimary region

Data Sovereignty​

Regulatory Compliance​

Data residency supports:

  • KVKK (Turkish data protection)
  • GDPR (European data protection)
  • Local data sovereignty laws

No Cross-Border Transfer​

By default:

  • Data stays in selected region
  • No unauthorized transfers
  • Processing in same region

Exceptions​

Data may cross borders for:

  • User-initiated exports
  • Explicitly configured integrations
  • Support with user consent

Multi-Tenant Isolation​

Tenant Separation​

Each tenant has:

  • Isolated database schema
  • Separate encryption keys
  • No data mixing

Resource Isolation​

  • Dedicated resources per tenant
  • No shared data access
  • Logical and physical separation

Backup Locations​

Primary Backups​

  • Same region as production
  • Multiple availability zones
  • Immediate restore capability

Geo-Redundant Backups​

  • Optional second region
  • Disaster recovery
  • Same compliance region

CDN and Edge​

Static Content​

Static resources may use:

  • Azure CDN
  • Edge caching
  • Cached in multiple locations

Dynamic Data​

All dynamic data:

  • Never cached at edge
  • Always from origin
  • Region-specific routing

Verification​

Confirming Your Region​

  1. Go to Settings > Tenant
  2. View Data Region field
  3. Displays current storage location

Audit Trail​

Data access logged:

  • Who accessed
  • From where
  • When

Compliance Documentation​

Available Upon Request​

  • Data processing locations
  • Sub-processor list
  • Data flow diagrams
  • Compliance certificates

Contact​

For compliance inquiries: