Version History

Complete version history of DZDESK releases.

Version Numbering

DZDESK uses semantic versioning (MAJOR.MINOR.PATCH):

• MAJOR: Significant changes, may include breaking changes
• MINOR: New features, backward compatible
• PATCH: Bug fixes, backward compatible

All Versions

Version	Release Date	Highlights
1.2.0	Dec 10, 2024	Google Workspace, Weekend SLA, VIP Users
1.1.0	Nov 15, 2024	AI Classification, Smart Search
1.0.0	Oct 1, 2024	Initial Release

Detailed History

Version 1.2.0

Release Date: December 10, 2024

Major Features:

• Google Workspace SSO and user sync
• Per-tier weekend configuration for SLA
• VIP user designation and handling

API Changes:

• New endpoint: /v1/users/:id/vip
• New field: isVip on user objects
• New fields: includeSaturday, includeSunday on SLA tiers

Migration Notes:

• Existing SLA tiers default to excluding weekends
• VIP status defaults to false for all users

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Version 1.1.0

Release Date: November 15, 2024

Major Features:

• AI-powered request classification
• Natural language search
• Bulk request operations

API Changes:

• New endpoint: /v1/requests/bulk
• New field: aiClassification on requests
• Enhanced search query parameters

Migration Notes:

• AI features enabled by default
• No data migration required

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Version 1.0.0

Release Date: October 1, 2024

Initial Release Features:

• Core request management
• SLA tracking and alerts
• User and group management
• Azure Entra ID integration
• Working hours and holidays
• Audit logging
• File attachments
• REST API

API Version: v1

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Deprecation Policy

Feature Deprecation

• Features deprecated with 6 months notice
• Deprecated features continue working
• Migration guides provided

API Versioning

• API versions supported for minimum 12 months
• Breaking changes only in major versions
• Deprecation warnings in responses

Update Schedule

Release Cadence

• Minor releases: Monthly
• Patch releases: As needed
• Major releases: Annually

Maintenance Windows

• Updates during low-usage periods
• Advance notification provided
• Minimal downtime expected

Compatibility

Browser Support

Browser	Minimum Version
Chrome	90+
Firefox	88+
Safari	14+
Edge	90+

API Compatibility

• Current API: v1
• All 1.x versions compatible
• Breaking changes documented

Getting Updates

Automatic Updates

• Cloud customers receive updates automatically
• No action required
• Release notes emailed

Notification Preferences

• Configure update notifications in Settings
• Subscribe to changelog RSS
• Follow status page

Feedback and Issues

Reporting Issues

• In-app feedback option
• Email: support@dzdesk.com
• Include version number in reports

Feature Requests

• Email: feedback@dzdesk.com
• Through customer success team
• Community forum (coming soon)

Related Topics

• Changelog - Recent changes
• API Reference - API documentation