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Audit Trails

DZDESK maintains comprehensive audit trails for security and compliance.

What's Logged​

User Actions​

ActionDetails Logged
LoginTime, IP, device, success/fail
LogoutTime, session duration
Request actionsCreate, update, delete
Data exportsWhat, when, by whom
Setting changesBefore/after values

Administrative Actions​

ActionDetails Logged
User managementCreate, modify, deactivate
Role changesOld/new role
Permission changesWhat changed
ConfigurationAll settings changes

System Events​

EventDetails Logged
API accessEndpoint, method, response
Failed attemptsAction, reason, context
Security eventsAlerts, detections

Audit Log Format​

Log Entry Structure​

{
  "timestamp": "2024-01-15T14:30:00Z",
  "eventType": "request.updated",
  "actor": {
    "id": "usr_123",
    "email": "user@company.com",
    "role": "agent"
  },
  "resource": {
    "type": "request",
    "id": "req_456"
  },
  "changes": {
    "status": {
      "from": "open",
      "to": "in_progress"
    }
  },
  "context": {
    "ipAddress": "192.168.1.100",
    "userAgent": "Mozilla/5.0...",
    "sessionId": "sess_789"
  }
}

Accessing Audit Logs​

In Dashboard​

  1. Navigate to Settings > Audit Logs
  2. Use filters to search
  3. View log details

Required Permissions​

  • Admin role required
  • Audit access logged
  • Cannot modify logs

Log Retention​

Retention Period​

Log TypeRetention
Security events2 years
User actions2 years
System events1 year

After Retention​

  • Logs archived or deleted
  • Based on policy
  • Configurable per tenant

Available Filters​

FilterDescription
Date rangeStart and end dates
Event typeSpecific action types
UserSpecific actor
ResourceSpecific item

Search Examples​

  • All logins today
  • Actions by specific user
  • Changes to specific request
  • Failed authentication attempts

Export and Reporting​

Export Formats​

  • CSV
  • JSON
  • PDF reports

Scheduled Exports​

Configure automatic exports:

  • Daily, weekly, monthly
  • Email delivery
  • Secure storage

Integration​

SIEM Integration​

Forward logs to:

  • Azure Sentinel
  • Splunk
  • Other SIEM tools

API Access​

Query logs via API:

  • Real-time access
  • Filter parameters
  • Pagination support

Compliance​

Regulatory Requirements​

Audit logs support:

  • KVKK compliance
  • GDPR requirements
  • SOC 2 audits
  • ISO 27001

Audit Evidence​

Logs provide evidence for:

  • Access reviews
  • Incident investigations
  • Compliance audits
  • Forensic analysis

Log Security​

Tamper Protection​

  • Append-only logs
  • No modification capability
  • Integrity verification
  • Separate storage

Access Control​

  • Admin-only access
  • Access itself logged
  • Role-based visibility