Skip to main content

Changelog

Latest updates and changes to DZDESK.

December 2024​

Version 1.3.0​

Released: December 12, 2024

New Features​

  • Multi-Tenant Member Support: Users can now belong to multiple organizations via the TenantMember system
  • Gmail Account Blocking: Personal Gmail accounts are now blocked from signing in — only Google Workspace accounts are permitted

Improvements​

  • Login Page UX: Updated button text to "Sign in with Microsoft Entra ID" and "Sign in with Google Workspace" for clarity
  • Login Page Subtitle: Added "Use your organization account to sign in." message
  • Support Groups Panel: Fixed unnecessary API calls when identity provider is not connected

Version 1.2.0​

Released: December 10, 2024

New Features​

  • Google Workspace Integration: Added support for Google Workspace as identity provider alongside Azure Entra ID
  • Weekend Configuration per SLA Tier: Each SLA tier can now have individual Saturday/Sunday inclusion settings
  • VIP User Support: Designate VIP users for priority handling

Improvements​

  • Enhanced SLA calculation engine with better timezone handling
  • Improved dashboard performance
  • Updated UI components for better accessibility

Bug Fixes​

  • Fixed SLA timer not pausing correctly in Pending status
  • Fixed notification delivery delays
  • Fixed search results not updating after request changes

November 2024​

Version 1.1.0​

Released: November 15, 2024

New Features​

  • AI-Powered Classification: Automatic category and priority suggestions for new requests
  • Smart Search: Enhanced search with natural language support
  • Bulk Actions: Perform actions on multiple requests at once

Improvements​

  • Faster request list loading
  • Better mobile responsiveness
  • Improved error messages

Bug Fixes​

  • Fixed attachment upload issues for large files
  • Fixed group queue not refreshing automatically
  • Fixed timezone display inconsistencies

October 2024​

Version 1.0.0​

Released: October 1, 2024

Initial Release​

  • Request Management: Create, track, and resolve support requests
  • SLA Tracking: Automated SLA monitoring with configurable tiers
  • User Management: Role-based access with Admin, Agent, and Viewer roles
  • Group Management: Organize teams and route requests
  • Azure Entra ID Integration: Single sign-on and user sync
  • Working Hours: Configurable business hours for SLA
  • Holiday Calendar: Exclude holidays from SLA calculations
  • Activity Logging: Complete audit trail for all actions
  • File Attachments: Support for images, documents, and logs

Coming Soon​

Planned Features​

  • Email-to-Ticket integration
  • Microsoft Teams notifications
  • Slack integration
  • Advanced reporting and analytics
  • Custom fields
  • Workflow automation
  • Knowledge base integration

Feedback​

Have feedback on recent changes? Contact us at feedback@dzdesk.com