About DZDesk Learn
DZDesk Learn helps teams understand, adopt, and master DZDesk from first login to advanced workflows.
Here you'll find step-by-step video walkthroughs, guided onboarding paths, feature-focused tutorials, and best practices aligned with ITIL principles.
We focus on how things work and why they matter. For detailed technical references and API documentation, visit DZDesk Documentation.
Quick Links
| Section | Description |
|---|---|
| Getting Started | New to DZDesk? Start here to learn the basics |
| Quick Start | Get up and running in minutes |
| Admin Guide | Configure users, roles, and settings |
| Core Features | Explore requests, workflows, and more |
| API Reference | Integrate with the DZDesk API |
What You'll Find Here
Learn
- Getting Started - Introduction to DZDesk concepts and terminology
- Quick Start - Step-by-step guides to get productive fast
How-To Guides
- Admin Guide - Tenant setup, user management, SLA configuration
- Core Features - Requests, workflows, asset management, audit logs
- AI Features - Smart suggestions, auto-summary, classification
Reference
- API Reference - REST API endpoints, authentication, webhooks
- Security & Compliance - Encryption, KVKK/GDPR, audit trails
- SSO & Identity - Azure Entra ID integration, role mapping
Resources
- Troubleshooting - Solutions to common issues
- Changelog - Version history and updates