Creating Your First Request
Learn how to create, track, and manage your first service request in DZDesk.
What You'll Learn
- How to create a new request
- Adding details and attachments
- Tracking request status
- Communicating with the support team
Steps
1. Navigate to Requests
Click on Requests in the main navigation.
2. Create New Request
Click the + New Request button.
3. Fill in Details
- Subject - Brief description of your issue
- Description - Detailed explanation
- Priority - Select appropriate priority level
- Category - Choose the relevant category
4. Add Attachments (Optional)
Drag and drop files or click to upload screenshots, documents, etc.
5. Submit
Click Submit to create your request.
6. Track Progress
View your request status and updates in the request detail page.